The problem is this apparent requirement that the device be added to a management account in order for remote access to work. For remote control, a supported manufacturer-specific version of Quick Support needs to be installed. My understanding now is that the generic Quick Support client from the Google Store only allows screen viewing. You now just have to convince your family members to get the app installed…You can get the TeamViewer QuickSupport app from the Google Play Store, alongside the TeamViewer Universal Add-on.I was trying to help a user through configuration of a new Android Galaxy device the other day and asked him to installed the TeamViewer QuickSupport client.
Hopefully, this will make providing tech support a bit easier. Any device running Android 7.0 should now be able to install the Universal Add-on, therefore allowing you to control the entire UI without needing the device in hand. Some Android smartphones would allow you to do screen-sharing with the TeamViewer QuickSupport app, which was fine but not quite as intuitive if you needed to provide advice or resolve an issue. You’ll also need a supported device from one of the following manufacturers to get started: With COVID-19 making contact that bit more precarious, TeamViewer QuickSupport has potentially got a whole lot more useful.
It also might be useful for businesses with an IT department that needs to provide remote support to employees and in-the-field staff. Now, this might be ideal if you have elderly relatives that might not be confident using their smartphone and regularly get stuck in menus or applications. Once you have it, you will have to enable the service so that you can provide the remote support person with full controls of your device. The Universal Add-on is actually an extra downloadable option within the TeamViewer QuickSupport app for Android.
0 kommentar(er)
